Learning from practice: University Volunteering for the COVID-19 cases and close contact tracing. A systematization of experiences

Abstract

Introduction: since the beginning of the COVID-19 pandemic in our country, the identification of COVID-19 cases and close contact tracing has been established as a key strategy to cut the chain of contagion. The Hospital Italiano de Buenos Aires created a phone call circuit to provide preventive measures and detect situations that require additional actions.

Because of the increase in COVID-19 cases in June 2020, the “Volunteering for the COVID-19 cases and close contact tracing” emerged as a proposal to incorporate undergraduate students to the phone call circuit. During the period July to October, three consecutive volunteer cohorts took place and 51 students from different health careers from the Instituto Universitario del Hospital Italiano de Buenos Aires participated.

Methodology: this work is based on a systematization of experiences as a research method for which a team made up of coordinators and students was formed.

Objectives: analyze the volunteering implemented from the framework of the systematization of experiences. Also, this work proposes to describe the development of the volunteering and the formation, organization and communication strategies and helped to know the meanings assigned by the students to the volunteering.

Results: the 20% (n = 1226) of the total 6068 Hospital Italiano de Buenos Aires cases were contacted by volunteers and 195 additional actions were executed. From the perspective of the volunteers, they highlighted the possibility of having contact with patients, involving communication skills and feeling that they made a contribution in the context of a pandemic.

Conclusion: the volunteering exceeded the initial objectives of the proposal, to become a place for learning, exchange and personal growth. This work invites us to reflect on the professional roles in the health field and to dialogue with educational programmes based on complex learning and encounters with real scenarios.